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Thank you for shopping at Dfine Jewelry Store! We are committed to delivering your exquisite jewelry safely and efficiently. Please read our Shipping Policy carefully to understand our procedures and timelines.
1. Processing & Delivery Time:
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At Dfine, each products are handcrafted made to orders. We typically ship our products within 5 - 7 business days (Monday-Friday, excluding holidays) after payment confirmation.
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For customized products, processing times may be slightly longer. We will notify you if there is a significant delay.
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Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, and unforeseen circumstances. Dfine is not responsible for delays caused by the shipping carrier.
2. Shipping Method:
We offer the following shipping methods:
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Free Standard Shipping World Wide: We offer free standard shipping to all destinations worldwide.
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Expedited Shipping: For customers who require their jewelry sooner, we offer the expedited shipping option. The exact cost will be calculated and displayed at checkout based on your order weight and delivery pin code.
3. Order Tracking:
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Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the shipping carrier's website. You can use this information to track the progress of your delivery.
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Please allow 24-48 hours for the tracking information to become available after your order has shipped.
4. Shipping Address:
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Please ensure that the shipping address you provide during checkout is accurate and complete, including any apartment numbers, suite numbers, or other specific details.
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Dfine is not responsible for packages delivered to an incorrect address provided by the customer.
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If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed or shipped.
5. Lost or Damaged Packages:
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Dfine is not liable for lost or damaged packages during transit. However, if your package arrives damaged, please:
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Keep all original packaging materials.
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Take clear photos of the damaged package and the damaged jewelry.
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Contact us immediately with the photos and your order number. We will work with you and the shipping carrier to resolve the issue.
6. Customs, Duties, and Taxes:
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For international orders, please be aware that your order may be subject to import duties, taxes, and other customs charges levied by your country's customs authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
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Dfine is not responsible for any customs delays or additional fees incurred during international shipments.
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Please check with your local customs office for information on potential charges before placing your order.
7. Undeliverable Packages:
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If a package is deemed undeliverable by the shipping carrier due to an incorrect address, refusal of delivery, or other reasons, it will typically be returned to us.
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In such cases, we will contact you to arrange for reshipment. Please note that you may be responsible for the additional shipping costs for resending the package.
