Return and Refund Policy

At Dfine Jewelry Store, we strive for your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help. Please read our Return and Refund Policy carefully.  

1. Eligibility for Returns and Exchanges

  • Timeframe: You may request a return or exchange within 30 days from the date you received your order.
  • Condition of Items: To be eligible for a return or exchange, the item(s) must be:
    • In their original, unworn, and unused condition.
    • Free from any damage, scratches, alterations, or signs of wear.
    • Returned with all original packaging, including boxes, tags, certificates, and any accompanying accessories.
  • Exclusions: The following items may not be eligible for return or exchange unless they are faulty or damaged upon arrival:
    • Personalized or custom-made products cannot be returned.
    • Adding or removing stones and or revising stone sizes, stone colors and types, stone setting types in prongs, channel, pave and bezels as well as re-sizing rings.
o    Products damaged due to improper use, neglect, or accidents after delivery 
o    Products returned beyond the 30 days refund eligibility period.

2. How to Initiate a Return or Exchange

  • Contact Us: To initiate a return or exchange, please contact our customer support team within the specified timeframe by:
    • Emailing us at jewelrystore.dfine@gmail.com
    • Through the "Contact Us" form on our Website Contact us
  • Provide Information: Please provide the following information when contacting us:
    • Your order number
    • The item(s) you wish to return or exchange
    • The reason for the return or exchange (be specific if the item is faulty or damaged)
    • If requesting an exchange, please specify the new item you would like (including product name, color, size, etc., if applicable and available).
  • Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to return the item(s).  

3. Return Shipping

  • Responsibility: Unless the item(s) are faulty or damaged upon arrival, you will be responsible for the cost of return shipping.
  • Shipping Method: We recommend using a trackable and insured shipping method for your return, as we are not responsible for items lost or damaged during return shipping.
  • Packaging: Please ensure the item(s) are securely packaged to prevent damage during transit.

4. Inspection and Processing of Returns

  • Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1.  
  • Processing:
    • Returns for Refund: If your return is approved, we will process your refund within 7 - 10 business days after receiving and inspecting the returned item(s). The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.  
    • Exchanges: If your exchange is approved and the requested exchange item is in stock, we will ship the new item to you within 5 - 7 business days after receiving and inspecting the returned item(s). You will be responsible for any price difference between the original item and the exchanged item, as well as any additional shipping costs for the new item. We will contact you to arrange payment for any such differences. If the requested exchange item is out of stock, we will notify you and offer a refund or an alternative solution.  

5. Refunds

  • Refund Amount: The refund amount will be the original purchase price of the returned item(s), excluding any original shipping charges (unless the item was faulty or the error was on our part).
  • Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 7-10 business days for the refund to be processed by us.

6. Damaged or Faulty Items

  • Notification: If you receive a damaged or faulty item, please contact us immediately upon receipt 24 hours with clear photos or videos of the damage or defect.

7. Cancellations

·         Standard Orders: If you wish to cancel a standard order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.
·         Custom orders: Custom-made orders can be canceled within 24 hours of placing the order. After this period, cancellations are not possible due to the personalized nature of these items.
·         To request a cancellation, please contact us as soon as possible. We will make reasonable efforts to accommodate your request.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Dfine Jewelry Store
Address: 8 The Green, Suite A, Dover, Delaware 19901, Kent County, Delaware, United States
Email: support@dfinejewelrystore.com
We are committed to ensuring a smooth and satisfactory shopping experience at Dfine Jewelry Store. Thank you for your understanding.