At Dfine, our jewelry is more than adornment; it's a testament to the rich heritage of craftsmanship. Each piece is meticulously handcrafted by skilled artisans, blending traditional techniques with contemporary designs. We are ommitted to using ethically sourced materials and creating timeless elegance that reflects both our heritage and your individual style.

We work with a curated selection of high-quality materials, including 14k, 18k and 2k gold, sterling silver, and ethically sourced precious gemstones. The specific materials used for each piece are detailed in the product description.

Yes, the ethical sourcing of our diamonds is paramount.

Our exquisite jewelry is proudly handcrafted in Surat, Gujarat, India, a city renowned for its centuries-old tradition of jewelry craftsmanship. Our skilled artisans bring passion and expertise to every stage of the creation process.

Yes, on a request we provide a certificate of authenticity.

To maintain the beauty and longevity of your Dfine jewelry, we recommend storing it in a soft pouch or jewelry box to prevent scratches. Avoid exposing it to harsh chemicals, extreme temperatures, and prolonged moisture. Gently clean it with a soft, lint-free cloth. For more detailed care instructions, please visit our Jewelry Care Guide page.

Yes, we are delighted to offer bespoke jewelry customization services, allowing you to create a truly unique piece.

You can customize various aspects of our designs, including the type of precious metal (e.g., gold karat, silver), gemstone selection (size, shape, type), engravings (names, dates, messages), and modifications to existing designs to suit your preferences. Please visit our Customization for more inspiration and options.

To begin your custom design journey, please fill out our Customization Inquiry with your ideas and preferences. We'll be happy to discuss your vision in detail.

Yes, the cost of customization varies depending on the complexity of your request, the materials selected, and the time involved in crafting your unique piece. We will provide you with a detailed quotation after understanding your specific requirements.

Absolutely. For significant customizations, our design team will work with you to create sketches ordigital renderings for your approval before we begin the crafting process. This ensures that your vision is accurately brought to life.

The timeframe for customization can vary depending on the complexity of the design. We will provide you with an estimated completion time during the consultation process. Typically, custom orders take between [e.g., 2-5 weeks] from design confirmation to completion.

We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and many other local payment options like UPI, Net Banking.

Yes, your security is our top priority. Our website uses industry-standard SSL (Secure Socket Layer)encryption technology to protect your personal and payment information during transmission. We do not store your complete credit card details on our servers.

Sales tax is applicable based on the shipping destination and will be calculated and displayed during the checkout process in accordance with applicable regulations.

We process orders quickly, but if you need to cancel or modify your order, please contact us within 24 hours of placing the order on support@dfinejewelrystore.com. We will do our best to accommodate your request; however, once an order has been shipped, we may not be able to make changes.  

Yes, we offer complimentary premium gift wrapping for all Dfine orders. You can select the gift wrapping option during the checkout process and add a personalized message if desired.

We offer several shipping options,including [e.g., Standard Shipping, Express Shipping, insured courier services]. Shipping costs vary depending on the destination, the value of the item, and the chosen shipping method. You can view the exact shipping cost at checkout before completing your order.

Estimated delivery times vary depending on your location and the selected shipping method. Please note that these are estimates and may vary due to customs clearance or other unforeseen circumstances.

Yes, we ship our exquisite jewelry worldwide. Please be aware that international orders may be subject to import duties, taxes, and brokerage fees, which are the responsibility of the recipient.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website, where you can track the progress of your delivery.  

While we make every effort to ensure timely delivery, delays can occasionally occur due to factors beyond our control. If your order is significantly delayed or appears to be lost, please contact our customer service team at support@dfinejewelrystore.com, and we will investigate the issue and work towards a resolution.  

If your order arrives damaged, please contact us immediately upon receipt at support@dfinejewelrystore.com with photos of the damaged item and packaging. We will arrange for a return and replacement or a suitable resolution.

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unworn and undamaged items within [30 days] of receiving your order for a full refund or exchange, subject to our return policy. Please visit our [Link to your Returns & Exchanges Policy] page for complete details and any exceptions.  

We offer exchanges for unworn and undamaged items within [30 days] of receipt. If you wish to exchange your purchase for a different size, style, or item of equal value, please follow the instructions outlined in our Returns & Exchanges Policy page.

As customized pieces are uniquely created to your specifications, they are typically not eligible for return or exchange unless there is a manufacturing defect or an error on our part. Please review our Returns & Exchanges Policy for specific details regarding customized orders.

To initiate a return or exchange, please visit our Returns Portal/Instructions or contact our customer service team at support@dfinejewelrystore.com to obtain a return authorization and instructions on how to send the item back to us.

Please refer to our Returns & Exchanges Policy for details on return shipping costs. Typically, return shipping for exchanges or due to customer preference may be the responsibility of the customer, while we will cover the cost for returns due to our error or a product defect.

Once we receive your returned item and verify its condition, we will process your refund within [7-10 business days]. The refund will be credited back to your original payment method.

While you can check out as a guest, creating an account offers several benefits, such as saving your shipping information for faster checkout, tracking your order history, and receiving exclusive updates and offers.

You can easily create an account by clicking on the "Account" or "Register" link on our website and following the simple instructions.

If you forget your password, simply click on the "Forgot Password" link on the login page and follow the instructions to reset it. A secure link will be sent to your registered email Address.  

Yes, we are committed to protecting your privacy. All personal information you provide is kept confidential and used solely for the purpose of processing your orders and providing you with excellent service. Please refer to our Privacy Policy for
complete details.

You can reach our customer service team via email at support@dfinejewelrystore.com, or through the contact form available on our Contact Us

Yes, we are dedicated to providing exceptional customer support. Our nowledgeable team is here to assist you with any questions, concerns, or inquiries you may have regarding our products, services, or your order.