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At Dfine Jewelry Store, we understand that sometimes you may need to cancel an order. We aim to process your requests as efficiently as possible. Please read our Cancellation Policy carefully.
Cancellation by Customer
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Orders Not Yet Processed: You may cancel your order at no charge if it has not yet entered the processing or shipping stage. To cancel, please contact us at support@dfinejewelrystore.com within 24 hours of placing your order.
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Orders in Processing or Shipped: Once your order has begun processing or has been shipped, cancellation is no longer possible. However, you may be eligible for a return or exchange under our [link to your return policy page].
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Custom or Personalized Orders: Due to the unique nature of custom-made or personalized jewelry, cancellations are not accepted once the order is placed and production has begun. Please review your order details carefully before confirming.
Cancellation by Dfine
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We reserve the right to cancel any order at our discretion. Reasons for cancellation may include, but are not limited to, insufficient stock, pricing errors, or issues identified during fraud prevention checks.
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If we cancel your order, you will be notified promptly via email, and any payment made will be fully refunded to your original payment method within 5-10 business days.
How to Request a Cancellation
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To request a cancellation, please reach out to our customer service team at [insert contact email/phone number] as soon as possible. Include your order number and a brief explanation of your request.
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If your cancellation is approved, we will process your refund to the original payment method within 5-10 business days. Please note that processing times may vary depending on your bank or payment provider.
Additional Notes
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Non-Refundable Fees: Any applicable transaction fees charged by payment processors may not be refunded in the event of a cancellation, at our discretion.
