Return Policy

Last updated July 20, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS [Guaranteed 30 days return policy]

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.

 

RETURN PROCESS

To return an item, please email customer service at jewelrystore.dfine@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Dfine Jewelry Store

Attn: Returns

RMA #

64, Tribhuvan nagar

Vedroad,

Surat, Gujarat 395004  

India  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 to 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned or exchanged: 

  • Adding or removing stones and or revising stone sizes, stone colors and types, stone setting types in prongs, channel, pave and bezels as well as re-sizing rings.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

jewelrystore.dfine@gmail.com