Refunds & Jewelry Return Policy

At dfinejewelrystore.com online jewelry retail store website we are confident that you will be pleased with your purchase. However, please be careful when ordering custom jewelry items and let us know if we can be of any assistance in selecting the right jewelry for you. You can return jewelry products within 10 business days of order receipt. All returns must be authorized by us prior to shipping them back for return consideration. If the style was altered in any way, shape, size or form: no returns are accepted. Please contact us prior to shipping a return and we will provide return shipping instructions. Returning items must be shipped to us within 10 days of receipt. Item is not returnable if 10 days have passed from the date you sign for the package. Returns are accepted in their original packaging only and buyer pays for return shipping.

Items Not Returnable, Not Refundable & Not Restock-able Terms:

If a custom (alternate) design style creation and or revision was done to an existing jewelry model design style in order on your special request such as:
  • Sales on all gun-metal finished silver/gold rings are final and not returnable, not refundable (no exceptions)
  • Designing a new jewelry product style based on customer’s idea and or sketch, image provided
  • Adding or removing stones and or revising stone sizes, stone colors and types, stone setting types in prongs, channel, pave and bezels as well as re-sizing rings
  • Altering the existing jewelry model design and it’s elements in any way or form
Then, neither cancellation nor a refund request is accepted. Refund or a return request will be reviewed for compliance to these terms, hence customers must acknowledge before and after ordering products. If disputed against these terms, such cases and claims will be sided in our favour enforced by these rules and terms accepted and agreed by dfinejewelrystore.com online jewelry retail store website merchant services with an assumption customer acknowledged and agreed with above terms prior placing the order.

Restocking Fee

Each ring is made on order for our customers. We use precious metals and gemstone supplies on individual order bases. Hence, 25% restocking fee applies on all jewelry return items and order cancellations after 24h have passed from order placement and payment received reflecting master hand labor, advanced CAM jewelry production equipment labor time and material retrieval costs. Refunds will be processed once the item has been returned to us in their original condition. This is an absolute no exception policy and is standard for all customers. You may not order a laboratory grown stone ring from dfinejewelrystore.com online jewelry retail store website and then if you claim that you expected a natural stone or it is not of natural origin you have expected then we are not responsible for the same because all information has been mentioned in the item description already. No exceptions and no return will be accepted as it is your absolute responsibility to ask questions, research and know what you are ordering. Always Google things up, ask questions to avoid unnecessary confusion. We hold and offer this detailed online retail policy information page to make your internet shopping experience comfortable, convenient and secure.

100% Customer Satisfaction Guarantee

We look forward to master crafting your luxury jewelry piece and will do our absolute best to exceed your expectations of product quality and value.